Security patrol service

In the fast-paced world we live in, security isn’t just a luxury; it’s an absolute necessity. As property managers, you shoulder the immense responsibility of safeguarding your assets and, more importantly, the well-being of the people who call your properties home. This task demands vigilance and innovation—qualities that have always been at the heart of successful ventures.

Imagine, for a moment, a common security service model. Picture a scenario where your peace of mind is promised through a series of routine “Checks per Night.” While this might seem sufficient at first glance, I urge you to dig deeper and question—Is this truly the best we can do? Are we genuinely protecting our communities, or are we just ticking boxes?

From my time in the United States Marine Corps to being a celebrity bodyguard in Hollywood to founding the award-winning private security and investigative firm Delta Protective Services, I’ve seen it all.

I’m Lawrence Borgens, and I’ve been in the security industry for over 30 years. As your security insider, I know all the tricks security companies use to cut corners at your expense. In the Marine Corps, I learned integrity and accountability. So, as a trained protector, I don’t like seeing anyone taken advantage of.

So, why settle for the status quo when you can demand more? It’s time to rethink how we approach security patrol services—shifting our focus from mere presence to meaningful protection. Let’s embark on this journey together to transform the landscape of property management security and ensure that what we value most is guarded with diligence and genuine care.

The Problem with “Checks per Night”

The “Checks per Night” model has been the traditional measure for security patrols for years. But what does this approach really entail, and what are its pitfalls?

  • Superficial Checks: Under this model, security personnel are incentivized to complete as many checks as possible, often leading to rushed and superficial inspections.
  • Lack of Engagement: The focus is on quantity over quality, which means potential issues may be overlooked, and deeper, proactive security measures are rarely implemented.
  • False Sense of Security: Property managers receive reports that tick the boxes but don’t necessarily reflect the true security situation on the ground.

This approach is inadequate for addressing today’s complex security challenges. It’s time to demand better.

The Need for Accountability and Transparency

In any successful venture, two qualities stand out: accountability and transparency. They are the cornerstones of trust and efficiency—principles that should be non-negotiable in security services.

  • Accountability Ensures Quality: When security companies are held accountable for the time spent on patrol rather than the number of checks, the quality of service improves dramatically.
  • Transparency Builds Trust: Real-time reporting and accessible data allow property managers to see exactly what they’re paying for, fostering a relationship based on trust.

Without these elements, property managers are left in the dark, questioning the value of the services they’re receiving.

Five Steps to Enhanced Security

Safety goes beyond just hiring a security patrol service. It involves making informed decisions to protect your property effectively and efficiently. Here are five actionable steps to take:

  1. Adopt Time-Based Patrols: Choose security services that are accountable for the time they spend on your property based on your specific needs. This shift from “Checks per Night” to dedicated patrol time ensures a more thorough and effective security presence.
  2. Implement LIVE Web Reports: Technology enables real-time transparency. Demand a security service that offers live updates through a web portal or mobile app, allowing you to see what’s happening as it happens. You should never have to wait for a paper or faxed report to know what is happening on your property.
  3. Demand Comprehensive Data:
    1. Pictures: Insist on visual proof of patrols and incidents. Doing this adds a layer of trust and verification.
    2. GPS Data: Requiring GPS data confirms the officers’ exact location during their reports, eliminating any doubt about their presence.
    3. Voice Notes: With voice notes, you get additional context and clarity on incidents directly from the field.
    4. Time/Date Stamps: This information is critical for verifying the timing of patrols and incidents, ensuring accountability.
  4. Choose a Company with a Culture of Transparency: Your security patrol service provider should have a good reputation and values that align with yours. Trust, openness, and a shared commitment to excellence are non-negotiable. If your provider doesn’t exhibit these qualities, find another one.
  5. Insist on Total Accountability: Ensure your security service can provide tangible proof of its activities and effectiveness.

Security companies may resist this for several reasons:

  1. Visibility of Short Visits: Accountability measures make hiding brief, inadequate checks impossible.
  2. Overcharge Exposure: When patrols are timed and detailed, it becomes clear if you are being overcharged.
  3. Guard Accountability: Without accountability, there’s no way to ensure guards are performing their duties effectively.
  4. Difficulty Measuring Time on Property: Some companies struggle with tracking and proving the exact time spent on patrols.
  5. Lack of Transparency Culture: Companies not used to openness may find these measures challenging.

Demand that your security company verifies its activities with pictures, time/date stamps, GPS data, voice notes, and written reports. Access to real-time data through a personal web portal ensures you can see everything happening as it occurs. If they cannot provide this level of accountability, it’s time to find one that will.

Delta Protective Services: A Model of Excellence

At Delta Protective Services, we are a model of what modern security services should embody. 

Here’s how we address each of the five steps mentioned above:

  • Time-Based Patrols: Our officers are on your property for the agreed-upon amount of time, focusing on thoroughness and addressing issues directly. This ensures that every minute spent is meaningful and contributes to your property’s overall safety and security.
  • LIVE Web Reports: Through our custom portal, we offer real-time access to patrol reports. This innovation ensures you’re always in the loop, fostering a transparent relationship between our service and your peace of mind.
  • Comprehensive Data: We go beyond the basics by providing detailed reports complete with photos, GPS data, and voice notes, all time/date stamped. This depth of information offers unparalleled clarity and accountability, ensuring you have everything you need to assess the security of your property.
  • Culture of Transparency: Founded on principles of integrity and accountability, Delta Protective Services operates with an openness that sets us apart. Our transparent operations make us a trusted partner in your security efforts.
  • Trained and Empowered Officers: Our officers aren’t just trained to patrol; they’re trained to identify and proactively address potential security issues before they escalate. With the authority to resolve problems on the spot, our team doesn’t just follow a checklist—they’re committed to making things right. This proactive approach ensures that issues are noted and solved, embodying our commitment to doing things RIGHT.

By integrating these core principles with a team of officers trained for proactive problem-solving, Delta Protective Services offers a level of service that goes beyond traditional security measures. Our approach ensures that your property is monitored and actively protected by professionals empowered to make immediate improvements to your security landscape.

Elevate Your Security Today

The significance of robust and accountable security measures has never been more important. Your residents deserve peace of mind, and you deserve a security service that not only promises protection but delivers it with unwavering integrity and transparency.

At Delta Protective Services, we’ve set a new standard for what security should look like. Our innovative approach, grounded in accountability and real-time transparency, ensures that your property is not just another checkbox in a nightly routine. Instead, it’s a community where safety and peace of mind are the foundation of everything we do.

Don’t Settle for Less Than You Deserve

  • If you’re tired of wondering whether your security patrol service is truly making your property safer.
  • If you’re ready to demand more than just superficial checks in the dead of night.
  • If you believe in the value of transparency and the importance of real-time accountability.

It’s Time for a Change

Let us show you what it means to have a security partner who stands by every promise and every patrol. Request a proposal from Delta Protective Services today and take the first step toward transforming your property’s security. Together, we can create a safer, more secure community for everyone who calls your property home.

Are you ready to make the change? Are you ready to see what it’s like when your security company has your back? Find out how we can make your property and residents safe tonight.

Don't leave your security to chance

An unprotected premise, event, or asset can lead to irreplaceable losses.

With Delta Protective Services at the helm, every vulnerability is addressed, every concern eased, and your safety is guaranteed.